![]() ![]() It provides the manufacturer a way to dispose of their "duds" in a way that does not adversely affect consumer perception of their products. A defective guitar returned by a consumer can no longer be sold as new and the used or 2nd stamp and altered serial number assures the manufacturer they won't be saddled with an erroneous warranty claim. The original manufacturer requires that they do this. I therefore request that your company discontinue both of these practices. Additionally, stamping the word "used" on an instrument defaces and devalues it. The serial number provides valuable information to resellers, musicians and collectors such as date of manufacture, batch, factory name etc. I am writing as an individual consumer to lodge an objection to your company's policy of removing serial numbers from guitars. If others feel as strongly about this as I do, perhaps you can think about also sending in a complaint. I didn't know that was a problem isn't the original sales receipt enough? They have no option for an individual to contact them through their website but I did lodge a complaint using their "new dealer inquiry tab. ![]() ![]() They do it to protect the original manufacturer from false warranty claims. Additionally, it defaces and devalues the instrument, especially stamping the word 'used' on it. My personal feeling is that this is a bad practice as the original serial number provides a lot of valuable information such as date, factory location, etc. They apparently remove the label from the inside of the guitar as well if it is a holloiw body. When they receive an instrument they remove the original serial number replace it with one of their own and stamp the word "used" on the headstock. There is a wholeseller of used and factory 2nd instruments in the USA called MIRC.
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